Customer Service Sucks

It’s 8:30am on a Saturday, I’ve been traveling for 19 hours, and I’m still not home. I was at a Canon Dealer Advisory Council meeting in Florida and weather in the Midwest resulted in an overnight in Chicago. This experience has reinforced the fact that most customer service sucks. And with every disappointing, frustrating experience I ask, “if the business owner knew about this experience, what would he or she do?”